dkwin9's Privacy Policy

1 Introduction and Scope

dkwin9 is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy defines what personal information we collect, how that information is stored, who it may be shared with, and what rights you have over your data.

This policy applies to the dkwin9 website, mobile application, and any related services. If you register on this platform, log in, or use its services in any way, your information will be processed under this policy.

Our services are only available to individuals aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor's information has reached us, we will take immediate steps to delete it.

2 Types of Information Collected

dkwin9 collects information from its users in two main categories — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

This includes information you provide during registration, verification, or transactions:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay, etc. — for transaction processing only)
• Your messages and questions when contacting support

2.2 Information Collected Automatically

The following information may be collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Page visit times, session duration, and navigation patterns
• Transaction history and betting activity logs
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Collection

dkwin9 uses your information only for specific, legitimate, and necessary purposes. We do not collect or retain any information without a relevant reason.

The main reasons for using collected information are outlined below:

• Account management: For registration verification, login security, and account protection
• Identity verification: To confirm age (21+), prevent fraud, and comply with anti-money laundering regulations
• Financial transactions: To process deposits and withdrawals — minimum deposit ৳200 and minimum withdrawal ৳1,000
• Customer support: To resolve your questions and issues; our support team is available 24/7 in Bengali and English
• Platform improvement: To raise service quality, fix technical issues, and improve the user experience
• Fraud prevention: To detect unusual activity and maintain platform security
• Notifications and communication: To send important updates, promotional offers, and security-related information (with your consent only)

4 Use of Cookies and Tracking Technologies

dkwin9 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help ensure the platform functions correctly and securely.

4.1 Essential Cookies

These cookies are essential for the platform's basic operations — maintaining login sessions, verifying security tokens, and ensuring smooth transaction processing. They cannot be disabled, as the site will not function properly without them.

4.2 Analytics Cookies

These cookies help us understand how users are using the platform — which pages are visited most, how long users stay, and where issues arise. This information is used to improve the quality of our services.

4.3 Cookie Management

Cookies can be managed through your browser settings. However, please note that disabling essential cookies will prevent you from using certain features of the platform.

5 Sharing Information with Third Parties

dkwin9 does not sell, rent, or share your personal information with third parties for improper purposes. However, in certain specific situations, sharing information becomes necessary:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers to complete transactions
• Technology partners: Software and cloud service providers that support platform operations may process data under limited and contractually bound terms
• Legal obligations: Information may be provided to competent authorities in accordance with applicable laws in Bangladesh
• Fraud prevention: Information may be shared with relevant agencies to detect fraud or illegal activity

6 Data Security Measures

To keep your information secure, dkwin9 applies industry-standard technical and administrative measures. The following methods are followed to protect data at every level:

• SSL encryption: All data transmission between the website and servers is encrypted using SSL technology
• Data encryption: Sensitive information such as passwords and payment details is stored in encrypted form
• Access controls: Staff are given access only to the information necessary for their specific role
• Regular audits: Security measures are regularly assessed and updated
• Two-factor verification (OTP): OTP verification is used when logging into your account and during important transactions

However, no technical method can guarantee 100% security on the internet. You are also advised to keep your account password private and avoid logging in from unfamiliar devices.

7 Data Retention Period

dkwin9 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

As a general rule, data for active accounts is retained for as long as the account remains active. After an account is closed, financial transaction and identity verification records may be kept for a specified period as required by applicable law.

Once the retention period has passed, data is securely deleted or anonymised so that it can no longer be used to identify you.

8 Your Rights

You have the following rights over your personal information:

• Right to access: You may request to know what information we hold about you
• Right to rectification: You may request that any inaccurate information be corrected
• Right to erasure: In certain circumstances you may request that your data be deleted, though this may not be fully possible where legal obligations exist
• Right to restrict processing: In some cases you may request that processing of your data be limited
• Right to withdraw consent: If you have given consent for your data to be used for a specific purpose, you may withdraw that consent at any time

To exercise these rights, please contact our customer support team. We will process your request as quickly as possible within the bounds of the law. For more details about your rights regarding responsible gaming, you can read our Responsible Gaming page.

9 Responsible Gaming and User Responsibilities

dkwin9 places the highest importance on responsible gaming. You also have certain responsibilities when it comes to keeping your account and personal information secure:

• Keep your account password safe and do not share it with anyone
• Your account is for your use only — sharing it with a third party is not permitted
• If you notice any suspicious activity on your account, inform us immediately
• Keep your registered contact details up to date at all times
• Always provide accurate and truthful information — incorrect information may result in account suspension

Our site is for users aged 21 and above. We follow an identity verification process to confirm the correct age.

10 Policy Changes and Updates

dkwin9 reserves the right to change or update this privacy policy at any time. When changes are made, the "Last updated" date at the top of the page will be revised.

For significant changes, we will attempt to notify you via your registered email or mobile number. However, this is not solely our responsibility — you are also advised to check this page regularly.

Continued use of the platform after updated terms are published will be taken to mean that you have accepted the new policy. This policy, together with the information on our About Us page, presents a complete picture of dkwin9's services.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

We aim to respond to your complaint as quickly as possible. General questions can usually be answered instantly through live chat. If you cannot find the answer to your question on this page, check our FAQ section — detailed answers to common questions are provided there.